Refund Policy

1. Overview

At AgenTrav, we want you to be completely satisfied with our services. This Refund Policy outlines the circumstances under which refunds may be provided for our subscription services, including hotel marketing plans, travel agent directory listings, and Voice AI agent services.

2. Free Trial Period

We offer a 14-day free trial for most of our services. During this period:

• You can cancel at any time without charge
• No payment is required during the trial period
• Full access to plan features is provided
• Automatic billing begins only after the trial period ends

3. Subscription Refunds

3.1 Monthly Subscriptions

• Monthly subscriptions can be cancelled at any time
• Cancellations take effect at the end of the current billing period
• No partial refunds are provided for monthly subscriptions
• You retain access to services until the end of the paid period

3.2 Annual Subscriptions

• Full refund available within 30 days of initial purchase
• Partial refunds may be considered for unused months in exceptional circumstances
• Enterprise plans may have custom refund terms as specified in contracts
• Refund requests must be submitted via our support channels

4. Voice AI Services

For Voice AI agent services, special conditions apply:

• Usage-based charges (per-call fees) are non-refundable
• Monthly/annual subscription fees follow standard refund policy
• Setup and configuration fees are non-refundable after completion
• Custom development work is subject to separate refund terms

5. Non-Refundable Services

The following services and fees are non-refundable:

• One-time setup fees
• Custom development and integration work
• Professional services and consulting
• Third-party service fees passed through to customers
• Usage-based charges for completed services
• Marketplace transaction fees

6. Refund Process

6.1 How to Request a Refund

1. Contact our support team at support@agentrav.com
2. Include your account information and reason for refund request
3. Provide any relevant documentation or details
4. Allow 5-7 business days for review and processing

6.2 Processing Times

• Credit card refunds: 5-10 business days
• Bank transfers: 7-14 business days
• PayPal refunds: 3-5 business days
• Cryptocurrency payments: Case-by-case basis

7. Exceptional Circumstances

We may provide refunds outside of this policy in cases of:

• Significant service outages or technical issues
• Billing errors or duplicate charges
• Fraudulent transactions
• Legal or regulatory requirements
• Other exceptional circumstances at our discretion

8. Dispute Resolution

If you disagree with a refund decision:

• You may escalate the matter to our management team
• Provide additional documentation to support your case
• We will review disputed decisions within 10 business days
• Final decisions will be communicated in writing

9. Chargebacks and Payment Disputes

Before initiating a chargeback with your payment provider:

• Please contact us first to resolve the issue directly
• Chargebacks may result in immediate account suspension
• We reserve the right to pursue collection for valid charges
• Accounts with chargebacks may be restricted from future services

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. For significant changes, we will notify active customers via email at least 30 days before the changes take effect. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

11. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

12. Governing Law

This Refund Policy is governed by the laws of the Republic of Maldives. Any disputes arising from this policy will be resolved in accordance with our Terms of Service and applicable law.